Terms and Conditions
Rates
Rates are as per those listed on this website. A day is a 24 Hour period, extra hours will be charged at ¼ the daily rate per hour.
Fuel
All vehicles will have a full tank of fuel on collection and are required to be full on return, failure to do so will result in the customer being charged for the cost of the fuel along with a NZ$15 surcharge.
Drivers
Up to 3 drivers may be named on the Rental Agreement any additional drivers will be charged at a cost of NZ$15 per person.
Deposit
A 20% deposit is to be paid on confirmation of your reservation and total rental charges are to be paid before commencement of the hire. All deposits are non refundable.
Insurance
The hirer is responsible for the first NZ$2000 of the cost of damage to the rented vehicle or third party property. This excess can be reduced by taking the following option. Cost per day NZ$20.00 (max charge NZ$250) reduces excess to NZ$1000.00
Bond
Current credit card details must be supplied along with a bond which depends on the insurance option chosen:-
- Standard option NZ$2000
- Alternate option NZ$1000
CANCELLATIONS AND REFUNDS
25 days prior to pick-up No Fee
6 days or less or no show 25% of Rental
Early Return for any reason No Refund
Vehicle Repairs
Repairs up to NZ$100 may be carried out without authorisation. Repairs over this amount will require prior approval.
Animals
No animals are permitted in our vehicles.
Infringements
Any infringement notices will be charged to the hirer along with an additional NZ$50 administration fee.
Age Restrictions
All drivers must be 21 years of age or older and hold a full NZ, International or acceptable Overseas Drivers Licence. Anyone aged between the ages of 21-25 a further NZ$500 excess applies.
Tauranga Better Rental Cars has the right to refuse any rental at its discretion. It also reserves the right to substitute a comparable or superior vehicle at no extra cost in some circumstances. This shall not constitute a breach of contract, and does not entitle the hirer to any refund.
Our office hours are 8am to 5pm Monday to Friday and 9am-12pm Saturday (these may vary on Statutory or Public Holidays). Pick up and Returns available 24 hours a day by prior arrangement.